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Outdated OS Version: Your device is not running the minimum operating system version required.
Camera Permissions Disabled: The app has not been granted access to your phone's camera.
Poor Internet Connection: A weak connection prevents scans from syncing to the server.
Unidentified QR Code: The scanned QR code is from an outside or unidentified source.
iOS: Verify that your iPhone is running iOS 16 or higher. If an update is needed, go to your iPhone [Settings] and update your software.
Android: Ensure your device is on version 13 or higher. Devices running below Android 13 will not be able to use the application.
Security Restriction: Our app includes a detector for jailbroken (iOS) and rooted (Android) devices. These devices are permanently prevented from accessing the app.
You need to grant the app access to your phone’s camera. This permission is usually requested the first time you attempt to perform a scan or when you first open the app. To review and adjust camera permissions, refer to the official guides:
iOS: Guide for iOS
Android: Guide for Android
You can scan QR codes without an internet connection, and the results will be saved as unsynced data.
Once you have a stable internet connection, open the [Scan] menu.
Tap the [Sync] button. The synchronization will complete, and you will be able to view the profiles associated with your scans.
Only users assigned the Admin role can download leads. The company scan report is sent as an Excel file to your registered email address. If you are an Admin but haven’t received it:
Check Spam/Junk: Open your email client and check your spam, junk, and deleted items folders.
Verify with IT: Consult with your IT team to see if the email containing the spreadsheet was flagged by your company’s email policy or firewall.
Contact Support: Reach out to the event organizer or your platform concierge to request the report manually. (Note: This process may take some time and requires role verification for privacy purposes).
Try clearing the app cache by following the official instructions for iOS or Android, or reinstall the app from the app store.
Please note that clearing the cache or reinstalling the app will result in the permanent loss of any unsynced scans.
As a last resort, you can install the app on another device and log in to your account.
